Return and Refund Conditions
Sunday Formal allows customers to request a return within 30 days of receiving their order. Approved returns are refunded to the original payment method within up to 10 days after the returned item has been received and reviewed. No restocking charge applies.
- Return period: 30 days from delivery.
- Item condition: Unworn, unused, and accompanied by its original packaging and tags where applicable.
- Return postage: Paid by the customer.
- Restocking charge: None.
- Refund processing: Within up to 10 days after the return is approved.
How to Submit a Return Request
Contact customer service within the permitted 30-day period to begin the process. Please provide the relevant order information and explain why you would like to return the item. Our team will assess your request and send you the applicable return instructions.
Preparing and Sending Your Parcel
Once you receive instructions from customer service, prepare the item for its return journey. Make sure it is packed appropriately and meets the condition requirements listed above.
- Arrange and pay for the return shipment yourself.
- Consider choosing a delivery service that supplies tracking details.
- Keep your shipping receipt and tracking information until the return has been resolved.
Sunday Formal does not reimburse return postage. The customer is responsible for the parcel while it is on its way back to the store.
Review and Refund Issuance
Returned items are inspected after arrival to determine whether they meet the stated return conditions. When a return is accepted, the refund is sent to the payment method used for the original purchase within up to 10 days of approval. No restocking fee will be subtracted.
If the expected refund has not appeared within this period, please contact customer service with your order details so the matter can be checked.
Requests Involving Exchanges
Customers seeking a replacement item rather than a refund should contact customer service and provide their order information. Our team can review the request and explain which options may be available.
Orders That Arrive Damaged or Incorrect
If an item arrives damaged or does not match what you ordered, notify customer service and include your order details. Please attach clear photographs of the issue and, where relevant, the parcel or packaging. The information will be reviewed so an appropriate resolution can be determined.
Order Cancellation Requests
If you no longer wish to proceed with an order, contact customer service as soon as possible. A cancellation may be considered if order processing or dispatch has not started. Once preparation is underway or the parcel has been shipped, cancellation through the standard process is no longer available. After delivery, please follow the return procedure described in this policy.
Return Period and Applicable Conditions
Requests received after the 30-day period cannot be accepted under this policy. No additional store-specific exclusions are listed here; any relevant requirements stated for an individual item should also be observed.
Questions About This Policy
This policy should be read together with our Terms of Service. For assistance with a return, refund, exchange, cancellation, or order issue, please contact Sunday Formal customer service.