Return and Refund Policy

Returns Overview

Return requests are accepted within 30 days from the date your order is received. There is no restocking fee. After an approved return is received, the refund is issued to the original payment method within up to 10 days.

Return shipping costs are the responsibility of the customer. Sunday Formal does not cover or reimburse the cost of sending an approved return back to the store.

Eligibility for Returns

To qualify for a return, items should be unused and unworn and should be returned with their original packaging and tags where applicable. Return requests submitted after the 30 day return period cannot be processed under this policy.

There are no store specific return exceptions listed in the current policy information. Product specific requirements that apply to an item should be followed where relevant.

Starting a Return

To request a return, contact customer service within 30 days from the date your order is received. Include your order details and a short explanation of the return request. Customer service will review the request and provide instructions for sending the item back.

Return Process

After the return request is reviewed, follow the return instructions provided by customer service. Package the item appropriately so it is protected during transit. The customer is responsible for the return shipping cost.

Where possible, use a shipping service that provides tracking. The customer remains responsible for the returned shipment while it is in transit to the store.

Refund Handling

Once the returned item arrives, it is reviewed against the return requirements. If the return is approved, the refund is issued to the original payment method within up to 10 days.

No restocking fee is deducted from an approved refund. If you do not receive the refund within the stated timeframe, contact customer service so the situation can be reviewed.

Exchanges

If you would prefer a different item instead of a refund, contact customer service with your order details. Available options and the appropriate next steps can be discussed based on the request.

Canceling an Order

If you need to cancel an order, contact customer service as early as possible. Cancellation may be possible before processing or shipping begins. Once an order is already being prepared or has been shipped, it cannot be canceled and must follow the applicable return process after delivery.

Damaged or Wrong Items

If your order arrives damaged or you receive a different item than expected, contact customer service with clear photographs showing the issue, including packaging photographs where relevant, together with the relevant order information. The situation will be reviewed and an appropriate resolution will be arranged.

Relationship to the Terms of Service

This Return and Refund Policy is written in accordance with the Terms of Service. If you have a question about how a return or refund request applies to your order, contact customer service for assistance.