Shipping at Sunday Formal
Sunday Formal offers free shipping on orders. Each shipment passes through two stages: order preparation before dispatch and transportation to the delivery address. Please review the timeframes below when planning your purchase.
Shipping Timeline
- Shipping fee: Free.
- Order preparation: 1–3 business days.
- Estimated transit: 6–11 business days after dispatch.
- Order cutoff: 1:00 PM (GMT-4), Monday through Friday as applicable to business-day processing.
The preparation period and transit period are separate. The transit estimate begins only after the parcel has been dispatched, so both stages should be considered when estimating arrival.
When Orders Enter Processing
Orders placed before 1:00 PM (GMT-4) are handled on the same day. Orders received after that time enter handling on the next business day. This cutoff follows the GMT-4 time zone used for customer service hours.
Preparation takes between 1 and 3 business days and covers the work required before an order leaves for delivery. Once dispatch takes place, the estimated transportation period is 6–11 business days.
Following Your Shipment
After an order has been submitted, it enters the applicable processing stage. Tracking details are supplied once the parcel has been dispatched, allowing you to check its progress during delivery.
If Delivery Takes Longer Than Expected
Unexpected circumstances may affect transportation and cause an order to arrive later than estimated. If your parcel has not arrived by the end of the expected transit period, please allow another 2 business days. If it is still missing after this additional time, contact customer service with your order details so the shipment can be investigated.
Changes or Cancellations After Ordering
If you wish to cancel an order, contact customer service as soon as possible. A cancellation may be possible before processing or shipping has begun. Once an order is being prepared or has already been dispatched, it cannot be canceled through the standard cancellation process. After delivery, any request must follow the applicable return procedure.
Problems With a Delivered Order
If your parcel arrives damaged or contains an item different from the one ordered, please contact customer service. Include your order details and clear photographs of the problem, along with images of the packaging when relevant. Our team will review the information and determine an appropriate resolution.